Course Goals
- Master the key concepts and principles of ITIL and IT Service Management.
- Understand how ITIL frameworks align IT Services with business needs.
- Develop the knowledge required to pass the ITIL Foundation exam and progress to advanced levels.
- Gain practical insights into managing IT Services using ITIL’s best practices.
Target Audience
- Aspiring IT Professionals: Those looking to begin or advance their career in IT Service Management.
- IT Managers and Service Providers: Individuals responsible for managing IT Services in their organizations.
- Project Managers and Consultants: Professionals who wish to understand ITIL frameworks to better manage service-related projects.
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0 Videos
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12 Quizzes
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4 Worksheets
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1 File
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What is ITIL?
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Key Concepts and Definitions in ITIL
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What is IT Service Management (ITSM)?
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The Benefits of ITIL for Organizations
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Real-World Examples of ITIL in Action
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ITIL Knowledge Check
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Introduction to the ITIL Service Value System (SVS)
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The ITIL Service Value Chain
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ITIL Guiding Principles
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Governance in the SVS
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Continual Improvement in the SVS
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Practice Activity: Building a Service Value Chain
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SVS Knowledge Check
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Introduction to ITIL Guiding Principles
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The Seven ITIL Guiding Principles
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Applying ITIL Guiding Principles in Practice
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ITIL Guiding Principles Knowledge Check
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Overview of ITIL Practices
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Key ITIL Practices
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How ITIL Practices Interact
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ITIL Practices Knowledge Check
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Incident Management
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Problem Management
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Change Control
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Service Request Management
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Service Level Management
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Continual Improvement
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Knowledge Management
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ITIL Foundation Exam